Satisfaction Policy

Our promise to you

We mean it. If we detailed something and it is not right, tell us and we will come back and redo that area. You will not pay anything extra for the return visit.

This page explains exactly how that works, so there are no surprises for either of us.

How to request a re-detail

Step one. Look over your vehicle when we finish, while our technician is still there if possible. That is the easiest time to fix something.

Step two. If you notice something later, contact us within 48 hours of your completed service. Call or text (225) 532-8666, or email mpmire@immaculatecarwash.com.

Step three. Tell us specifically what area you are not happy with, and send a photo if you can. A photo helps us bring the right products and plan enough time.

Step four. We will schedule the return visit at the earliest time that works for both of us, normally within 7 days of your request, subject to weather and our schedule.

What the promise covers

We will return and re-detail the specific area or areas of your vehicle that you are not satisfied with, at no charge, as long as:

• The area was part of the service you actually booked and paid for
• You told us within the 48 hour reporting window above
• The vehicle has not been washed, detailed, treated, repaired or altered by anyone else since our visit
• The vehicle has not been driven in a way that undid the work
• You give us reasonable access to the vehicle at a location within our service area
• You followed any aftercare instructions we gave you, such as keeping a fresh coating dry during its curing time

The promise covers the workmanship of the detail. It is about doing again, correctly, the work you paid us to do.

What the promise does not cover

To keep this honest and clear, here is what a re-detail is not.

It is not a repair service. We cannot fix damage or wear that was already on the vehicle. That includes failing clear coat, oxidized or faded paint, rock chips, deep scratches, dents, rust, torn or worn upholstery, cracked dashboards, sun damage, prior body work, and worn or leaking seals. Cleaning a vehicle sometimes reveals conditions that dirt or old wax was hiding. Revealing a pre-existing problem is not a defect in our work. Our Terms of Service explain this in more detail.

It is not a promise of a specific result. Some stains, odors and paint defects cannot be fully removed, no matter how much time is spent. We will tell you honestly, before we start, what we expect to achieve on your vehicle. If we told you up front that something probably would not come out, and it did not come out, that is not covered.

It does not cover new dirt or new damage. Normal use puts dirt back on a car. Rain, pollen, road grime, mud, bird droppings, tree sap, love bugs, a new spill or a new scratch after our visit are not covered by a re-detail.

It does not cover work you did not book. If you paid for an exterior detail, the re-detail applies to the exterior. It is not an opportunity to add interior work at no charge.

It does not cover a change of mind about scope. If you decide afterward that you also wanted paint correction or a coating, that is a new service at a normal price.

It does not extend indefinitely. The promise applies within the reporting window above, one time per service. It is not an ongoing maintenance plan.

About refunds

This promise is a re-detail promise, not a money back promise.

The remedy we offer is that we come back and redo the area at no charge. That is what our satisfaction guarantee means.

We do not offer cash refunds as a standard part of this policy. If we cannot make it right after a reasonable attempt, or if we decline to return, we may offer a partial or full refund at our discretion, but that is a case by case decision and not something this policy promises in advance.

If you would rather have money back than a re-detail, please call us and we will talk it through.

Results depend on your vehicle

Detailing improves the appearance and cleanliness of a vehicle. It does not make an older vehicle new.

The result you get depends on things we do not control, including:

• The age of the vehicle and how many miles it has
• The condition and thickness of the paint and clear coat
• Whether the vehicle has been repainted or had body work
• How the vehicle has been washed and cared for in the past
• The materials in the interior, and how worn they are
• How long a stain, odor or contaminant has been there
• How the vehicle is stored, driven and maintained after our visit

Two vehicles that get the exact same service can look noticeably different afterward. That is normal, and it is why we quote based on the actual condition of your vehicle rather than a fixed number. We would rather set an honest expectation before we start than surprise you at the end.

About our before and after photos

Photos in our gallery show real work performed by our team on real customer vehicles. They have not been altered to exaggerate the result.

They are examples of what we achieved on those specific vehicles, in the condition those vehicles were in. They are not a prediction of how your vehicle will turn out. Vehicles in gallery photos may have received different services, at different price points, and may have started in better or worse condition than yours.

About our reviews and ratings

The star rating and review count shown on our website come from public reviews left by our customers on third party review platforms. We display those figures as they appeared when we last updated the site, and the current numbers on those platforms may be different.

We do not pay for reviews. We do not offer discounts, free services or anything else of value in exchange for a review. We do not write reviews ourselves, and we do not ask anyone to write a review that is not their own honest opinion. We do not suppress, hide or remove honest negative reviews from the platforms where our customers post them.

Individual reviews and testimonials describe one customer's experience with one vehicle. Because results depend on the condition of each vehicle, another customer's experience is not a promise of your result.

If you are ever unhappy with our work, we would genuinely rather hear it from you first so we can fix it. Please call us.

How this fits with our Terms of Service

This page describes our satisfaction promise. It is part of, and is limited by, our Terms of Service, which cover pricing, scheduling, cancellations, pre-existing vehicle conditions, warranties and limitation of liability.

Where this page and the Terms of Service both apply, the Terms of Service control, except that this page controls on the specific subject of the satisfaction promise.

We may update this policy. The version posted at the time of your service is the one that applies to that service.